How to disable creation of the parent issue while still allowing creation of subtask child issues

I have an integration with JIRA where the parent issue is created by an external system. I want to be able to prevent creation of this parent issue within the JIRA UI, but still allow creation of the subtask issues either via the external system or JIRA UI.

Parent issues should only be created via the external system, not within the JIRA UI or our integration/synchroniuzation breaks.

Any ideas on how to do this?

1 answer

Its possible this can be accomplished using workflow conditions on the Create Issue transition. You could have different conditions for parent issue types than sub-tasks. For example a permission based on group/project role for the parent issue creation that only the external application has and a different set of conditions for sub-tasks:

https://confluence.atlassian.com/display/JIRA/Configuring+Workflow#ConfiguringWorkflow-JIRA'sbuilt-inconditions

I'll take a loo, but I'm not hopeful. What I've seen so far is that you can't limit or diable the parent without alto disabling the subtask. thx

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,802 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot