How to create "Request types suitable for emails"?

Hello,

I want to create a personalized Request Type for use in Service Desk project, to collect issues from the email. Now I can only use the default ones, but I would like to create a new ones suitable for email.

¿Is it possible?

Thanks,

Maiol

1 answer

Old, but for posteriority:

Request types suitable for emails must have visible & required 'summary' and 'description' fields. All other fields must be optional.

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