I have followed the instructions for "https://confluence.atlassian.com/display/JIRAKB/How+to+Connect+JIRA+to+ORACLE+Using+Service+Name" but it did not work because the SID is not the same across the servers. Atlassian support is not sure the article would apply with different SIDs. Is this possible?
It seams like Oracle thin java client can't do this "magic". It seams you should then install full oracle client on Jira server. And use similar option in Jira tomcat:
Probably you should read this article carfully: http://docs.oracle.com/cd/B19306_01/java.102/b14355/urls.htm
Try following syntax in dbconfig.xml <url> section:
After @ you should write service name database definition from your tnsnames.ora
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