How to change users' email address? Edited


I want to change all Jira users Email accounts.  We set this up to use the users email name,, for security. I want to change that from to


Is there a way we can replace each users security with the new email address and have that account maintain the security to their documents and content?  

Also we are using Jira "Data Center" with OKTA 

1 answer

0 vote

Okta handles the email addresses for users, so you need to consult that really.

p.s. It's not OnDemand now, it was renamed "Cloud" many years ago.

Updated as we use data center version not cloud...   and I was thinking that OKTA will control this but not sure how Jira will handle email change as I have users that have alias that dont always work.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot