How to change the role/department to Development in order to get the same view the rest of the team?

[Franziska Mieland]

Hi there,

is somebody able to explain to me why I get a different view in Jira than all the other team members? In most projects, I cannot see the timeline, but just issues. Also the "home" section looks totally different.

The only explanation that I see here is that I pressed another button of department when setting up Jira, so I pressed "Marketing" instead of "Development" like the others. Does someone know how I can change this or get the exact same view on the projects that the others have?

Thanks so much, I tried now for more than 30 minutes to find anything..

[Tomislav Tobijas _Koios_]

Hi @Franziska Mieland ,

Can you view business projects and you're missing some features in software projects? Also, are you by any chance an agent (Jira Service Management).

Potentially, you have Jira Work Management (product about to be retired & merged with Jira) or some other Jira license instead of Jira (ex. Software). Software items such as boards, backlogs... are only visible to Jira licensed users but if you have other license type, you could still navigate to project (if permissions allow) and see issues within those.

You could reach out to your User access or Org admin to check assigned license in user directory.

Cheers,
Tobi

[Mathew Lederman]

@Franziska Mieland I think a screenshot of what you're seeing and your colleagues are seeing would be very helpful in determining what's missing. It could just be a different view, or, like you said, something could be configured or licensed differently. Without seeing the difference it's very hard to say for sure.