How to autoclose tickets containing specific text

[Adam Setliff]

We have roughly 100 tickets a day that need to be closed without any action necessary other than closing the ticket. Is there a way to automatically close these tickets? They are based on an email that comes from the same email address and a similar subject line.

How can I automatically close these?

[Trudy Claspill]

Hello @Adam Setliff 

Welcome to the Atlassian community.

Jira includes the Automation Rules feature that will help you automate many tasks. Automatically changing issue statuses is one such task. The feature includes a variety of trigger options (i.e. when an issue is created, or run on a schedule), conditions you can apply (i.e. Field X = value), and then actions you can execute (i.e. transition issue to a different status).

You can find documentation for this feature here:

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

You can find free, on-demand training at the Atlassian University website.

https://university.atlassian.com

The feature also comes with some template rules that you can review and use as a basis for creating rules. 

Take a look at the information and then let us know if you have additional questions.

[Marc Jason Mutuc]

I would suggest having these 100 tickets use a specific label. Checking for specific words and closing them can be problematic since it is hard to predict user input. It would be best to use a specific label and use automation to close those tickets when that specific label is used.