Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to add signatures to Jira Service Desk comments

Our support agents use signatures (such as Best regards, ...) while exchanging comments with customers. For this purpose they use the Canned responses button.

Is there any way (maybe some apps) to use automatic predefined signatures? Like in Gmail, for example?

3 answers

1 accepted

0 votes
Answer accepted

Hello @Katerina Kovriga _Stiltsoft_,

Thank you for reaching out to Atlassian Community!

When it comes to agent signatures, currently the only option is to use Canned Responses. 

For Cloud, there is a feature request suggesting to add this option:

For Server, it was added on version 3.7:

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Thanks for the fast reply!

Like Angélica Luz likes this

Hi @Angélica Luz 

 

Can I get this feature for Jira Software? 

Hello @Prabhu Prabhakar,

Thank you for reaching out to the Atlassian Community!

When it comes to signatures in Jira, currently there are only suggestions for Jira Service Management.

There was a suggestion for Jira Software/Core, but it was closed as “Won’t fix”.

With this said, feel free to raise a new suggestion on jira.atlassian.com (project JSWCLOUD) adding more details about why this feature is important for your environment.

Kind regards,
Angélica

Jira does not support E-Mail signatures. That's why we use the "E-Mail This Issue" App as a Mail Handler. This app vastly improves Jiras E-Mail capabilities, including the use of Variables like the "current user display name" in the E-Mail Template.

It has some other killer features, too, like sending whole Issues to some external address via E-Mail.

0 votes
Marcin Woroch Marketplace Partner Apr 26, 2021

Hi, @Katerina Kovriga _Stiltsoft_!

I wonder if you still are looking for automatic predefined signatures support?

I'm a UX Designer in the team behind Canned Response Templates Pro for Jira app.

Apart from supporting canned responses themselves, we are soon going to add advanced support specifically for signatures in Cloud.

Would you like to get a sneak peak of the upcoming features and give some feedback?
I'll be more than happy to demo the app for you and learn more about your use case. :)

Hi @Marcin Woroch ,

Our team successfully uses the JEditor app - at first they had only canned responses available, but listened to our request about specific signatures and provided a new version of the app.

Thanks for the reply!

Like Marcin Woroch likes this

@Katerina Kovriga _Stiltsoft_thanks for clarification. I'm happy that it works for you!

In case you would like to check it out – we've just released the advanced Signatures functionality in Canned Responses.

You can learn more about it in the documentation.

Feel free to check it out. Also please reach out if we can assist you anyhow.

We still plan to iterate and improve it – your feedback and suggestions will be much appreciated. :)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you