How to add an Attachment to a bug

I'm a new user of Jira, trying out the trial version.  I'm using the default Scrum option.

When I open a bug, I do not have the ability to add an Attachment.

I've gone through Help and none of the instructions are concise on how this addition can be achieved.  Some of the answers I've seen refer to menu options that aren't visible to me.

This seems like a simple addition, but I cannot get it to occur in my Admin or Project view.

2 answers

Hi Mark, 

in addition you may check, if you have permission to add attachments. 

Therefore as admin you can check the permission schemes of you projects at:

https://jira.youdomain.tld/secure/admin/ViewPermissionSchemes.jspa

The permission to check at specific schemes is "create attachments".

Hope this helps.

Cheers, Mario

Short answer: You need to add the Attachments field (which is a system field) to the "Create Issue" screen for the Bug issue type in the relevant project.

Long answer:

  1. Go to JIRA -> Administration -> Issues -> Issue Type Screen Schemes.
  2. Find where your project's name appears on that page and find the Issue Type Screen Scheme associated with it.
  3. Click on the name of the Issue Type Screen Scheme.
  4. The next page should display the mapping between Issue Types and Screen Schemes.  If the Bug issue type is mentioned, click on the Screen Scheme associated with it.  If the Bug issue type is NOT mentioned, click on the Screen Scheme associated with "Default"
  5. You should now be looking at the Screen Scheme associated with Bugs in your project.  If the "Create Issue" operation is explicitly mentioned, click on the Screen associated with it.  If the "Create Issue" operations is NOT mentioned, click on the Screen associated with "Default".
  6. You should now have found the screen associated with the "Create" operation for Bugs in your project.  Add the Attachment field to this screen.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot