How to add a reason to reopen issues and show the reason with the reopen history

[Marina Kerrison]

I would like to have a set of values (that we have defined)  that can be selected when reopening an issue in JIRA.  i.e. Reopen Reason.  I may wish to add more than one value.  I would then be able to search on reopens and the reason for further evaluation.  Seeing the reopen value on the reopen history would also be required.

[Nic Brough -Adaptavist-]

Yep, good use-case.  To do this, as an admin:

• Go to custom fields in the admin interface and add a new one.
• Choose a "multiple select" and name it "Reopen reason".  Do not add it to any screens yet, but put your list of possible values in as the options
• Go to screens and create a new one called "Reopen" or something like that.  Add your new field to it.
• Now the boring part - go over each workflow and change any transition that "reopens" an issue, associating the "reopen screen" with the transitions
• You might want to consider using a "validator" to ensure something is selected in the field when a user re-opens an issue