How to add a missing status in board?

[A]

This question is in reference to Atlassian Documentation: Configuring columns

Hi everyone.

I am included in the "Administrators" role of the project. But I am not able to see the "add status" button in the board. Other status used in the workflow are also not showing in the columns nor in the unmapped statuses.

Has someone encountered this? May I know how it was resolved.

We are using 7.0 version of jira.

[Nic Brough [Adaptavist] · Accepted solution]

The "add status" button will only appear if your workflow for the board has been "simplified".  If it is not a simplified workflow, then the status within the workflow(s) can only be amended by your administrators.

You'll need to ask them to amend the workflow, or simplify it for your board.

[A]

Thanks Nic. Let me add more description to the scenario.

We are not using simplified workflow. The missing statuses that we need to map come from workflows used by the sub-tasks of user stories. User stories use a separate workflow, different from the sub-task.

Should the statuses from sub-tasks be showing also in the board? Or it is a normal behavior that the board will only reflect statuses from user stories?

[Nic Brough [Adaptavist]]

Ah, ok.  Status display is not automatic, you have to map them.  In theory, JIRA should look at your filter for the board, pick up all the projects and issue types, scan all of their workflows and dump all the status into the list of possible status for the board, and then show them all in the "configure board" section.  You can then add/remove/rearrange your columns and put the right status into them.  So all available status for all included issue types should be either in a column or in the "unmapped" section.

I find this fails sometimes when a board filter is changed.  Re-editing it seems to help - add a project with similar or related workflows (i.e. add "project = xxx OR ..." to the beginning of the filter), go to configure columns, do nothing, then go back to the filter and remove the extra project.  Then the status list usually seems to be whole again.

[A]

Thanks Nic, will try the workaroud.