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How do external tools set user values through the API?

Mathew Lederman
Mathew Lederman
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December 19, 2024

How do external tools (example: Postman) set user-based fields like Reporter, Assignee, Request Participants, Single-user fields, multi-user fields, etc. when the API does not accept email address? How are these other tools expected to know the user ID? I feel like I'm missing something because only accepting user ID doesn't seem functional for 90% of scenarios.

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Trudy Claspill
Trudy Claspill
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December 19, 2024

Hello @Mathew Lederman 

Your process would need to include a call to the API to get the ID for the user based on searching the users for one with the specified email address, and extract the account ID from the response.

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-search/#api-rest-api-3-user-search-get

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