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How do I parse the incoming emails into Issue fields?

Hello everyone, 

I have an issue, My emails body looks like this:

    Message from :

    Phone  : +152xxxxx

    Subject: Hello test

    Message: test email body 

and it's written directely to the descrition field, so I want to get JIRA to parse the content of the description field and populate the other issue fileds without using any add-on, is it possible?

1 answer

0 votes

Hello Hasnae,

When you set up Jira Service Desk to create tickets via email, you can use the subject and message as the summary and description.

However, you won't be able to fill in custom fields without an add-on. For more information, have a look here:



@Shannon Spaniol Hi. What is the situation in 2021?

Can we use Automation for Jira to parse the email body into Jira issue fields? This was suggested as a workaround recently: Update field value from email request.

Hi Kalin,

Thank you for tagging me. I recommend raising a new question in the Community and see if others have more updated recommendations. There might be a better way to do it now.

Take care,


Like Kalin likes this

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