Yes that is possible with the help of ScriptRunner for Jira on Cloud. You can write a listener that can be triggered on new email created. You can write code to parse the body (description) of the issue and process it to update a field.
Give it a try.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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