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Update field value from email request


Is it possible to complete the field value of a task generated from an email? In body email I have the fields value and I want to send this value to Jira Issue


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Jack Brickey Community Leader Sep 18, 2020

If you are asking if you can influence (update) the value of a field based on the create email message body then you can do this OOTB using Automation. Here is a quick example of where I change the priority based upon email body.


Great! I tried and it's perfect. Thank you so much!

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Ravi Sagar Community Leader Sep 18, 2020

Hi @Raquel Badenas 

Yes that is possible with the help of ScriptRunner for Jira on Cloud. You can write a listener that can be triggered on new email created. You can write code to parse the body (description) of the issue and process it to update a field.

Give it a try.


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