Update field value from email request

[Raquel Badenas]

Hi!

Is it possible to complete the field value of a task generated from an email? In body email I have the fields value and I want to send this value to Jira Issue

Thanks!

[Jack · Accepted solution]

If you are asking if you can influence (update) the value of a field based on the create email message body then you can do this OOTB using Automation. Here is a quick example of where I change the priority based upon email body.

[Raquel Badenas]

Great! I tried and it's perfect. Thank you so much!

[Ravi Sagar _Adaptavist_]

Hi @Raquel Badenas 

Yes that is possible with the help of ScriptRunner for Jira on Cloud. You can write a listener that can be triggered on new email created. You can write code to parse the body (description) of the issue and process it to update a field.

Give it a try.

Ravi

[Raquel Badenas]

Thanks Ravi!