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Update field value from email request


Is it possible to complete the field value of a task generated from an email? In body email I have the fields value and I want to send this value to Jira Issue


6 answers

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Sep 18, 2020

If you are asking if you can influence (update) the value of a field based on the create email message body then you can do this OOTB using Automation. Here is a quick example of where I change the priority based upon email body.


Great! I tried and it's perfect. Thank you so much!

Hi @Raquel Badenas 

here is my screenshot for the similar automation, Not sure if you still need it or not.


Hi @Ravi Sagar _Sparxsys_ 

do you have a youtube video for this listener? 

can you please send the name or the link of the video?

Hi @Jack Brickey @Ravi Sagar _Sparxsys_ 


How this rule works for custom fields.  

For example, in the email body, we have fields.  

Customer Account:   

Hardware Platform:

How can we update them to Issue? 

Jack Brickey Community Leader Nov 17, 2021

@zubair khan , when you add the action to edit issue you will be able to select which field you wish to edit. Begin typing in the field to see if your field is listed. Keep in mind the solution here deals with a known list of possible values. It does not dynamically extract the text from the description and insert into a field.

0 votes

Hi @Raquel Badenas 

Yes that is possible with the help of ScriptRunner for Jira on Cloud. You can write a listener that can be triggered on new email created. You can write code to parse the body (description) of the issue and process it to update a field.

Give it a try.


Hi @Ravi Sagar _Sparxsys_ 

can you make a youtube video how to update issue fields from the body of email request?

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