Update field value from email request

[Raquel Badenas]

Hi!

Is it possible to complete the field value of a task generated from an email? In body email I have the fields value and I want to send this value to Jira Issue

Thanks!

[Jack Brickey · Accepted solution]

If you are asking if you can influence (update) the value of a field based on the create email message body then you can do this OOTB using Automation. Here is a quick example of where I change the priority based upon email body.

[Raquel Badenas]

Great! I tried and it's perfect. Thank you so much!

[Muhammad Akram Sharifi]

Hi @Raquel Badenas 

here is my screenshot for the similar automation, Not sure if you still need it or not.

[Muhammad Akram Sharifi]

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[Muhammad Akram Sharifi]

Hi @Ravi Sagar _Sparxsys_ 

do you have a youtube video for this listener? 

can you please send the name or the link of the video?

[zubair khan]

Hi @Jack Brickey @Ravi Sagar _Sparxsys_ 

How this rule works for custom fields.  

For example, in the email body, we have fields.  

Customer Account:   

Hardware Platform:

How can we update them to Issue? 

[Jack Brickey]

@zubair khan , when you add the action to edit issue you will be able to select which field you wish to edit. Begin typing in the field to see if your field is listed. Keep in mind the solution here deals with a known list of possible values. It does not dynamically extract the text from the description and insert into a field.

[Ravi Sagar _Sparxsys_]

Hi @Raquel Badenas 

Yes that is possible with the help of ScriptRunner for Jira on Cloud. You can write a listener that can be triggered on new email created. You can write code to parse the body (description) of the issue and process it to update a field.

Give it a try.

Ravi

[Raquel Badenas]

Thanks Ravi!

[Muhammad Akram Sharifi]

Hi @Ravi Sagar _Sparxsys_ 

can you make a youtube video how to update issue fields from the body of email request?