How do I filter out routed tickets in chart

[Rylan Ziehlke]

Hi,

I'm trying to create a chart that will show me how many tickets were resolved by assignee per week, but filter out all routed tickets, and only show tickets that were fully resolved by assignee.

[JM Perrot]

Hello @Rylan Ziehlke, and thank you for your question.

Natively in Jira, I'm not sure it’s possible (or it is not very legible), but I recently found this free add-on:

Reports - Charts and Graphs for Jira Dashboard (Free)

With it, you can create bi-filters (e.g., solved tickets by week by assignee), and it is very simple to use.

The free version is rate-limited, but you just have to refresh the gadget, and it works fine :)

Hope this helps!

[Rylan Ziehlke]

Thanks for the quick response JM, I'll try it out!