Depending on the version of JIRA you are using you may not be able to export to Excel. This was removed in JIRA 7.2 and replaced by a more robust, flexible exporter in the CSV export. This functionality will be gone entirely in the future, however, you can re-enable this by doing the following:
One you have done that save the file and restart JIRA and you should be set!
That file will not be there by default so you'll have to create the file per the How to edit the jira-config.properties file knowledge base artice. In regards to the home folder location, on my Linux system it's under
On my Windows system it's under
C:\Program Files\Atlassian\Application Data\JIRA
You may have defined a different location for your home folder. If so, you can always find the home folder location in System Administration > System > System Info under the File Paths:
The screenshot is from an OS X install which is why the paths are a bit different but yours will of course show your file paths.
I hope that helps!
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