Hi @Eran Roiter , you would need to have some custom field or label indicating a FD ticket. In the past when I incorporated fresh desk into my Jira projects, I would include a fresh desk link. I'm unsure if whoever set this up, included such information in your instance.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.