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How can i remove the strikethrough on all tickets? Is there a way to move it at least from appearing on newly opened tickets?

Shara Ryan
Shara Ryan October 15, 2014
 
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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 15, 2014

I have a horrible feeling that you've added "unresolved" as a resolution.

Can you check two things:

  1.  Issues that are "unresolved" are showing Unresolved in the resolution field?  Exactly as I've tried to do it there - struck out AND italicised?
  2. Go to Admin -> Resolutions and check the list of resolutions.  Make sure that "unresolved" is DEFINITELY not on the list?

 

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Shara Ryan
Shara Ryan October 15, 2014

ok thanks

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Joe Pitt
Joe Pitt
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October 15, 2014

You should open a trouble ticket

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Shara Ryan
Shara Ryan October 15, 2014

"Unresolved" resolution tickets are showing the strikethrough.

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Joe Pitt
Joe Pitt
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October 15, 2014

The strike through should only be appearing on resolved issues. Is it possible you are setting the resolution field during creation? Are unresolved tickets showing that way?

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