How can I update template or predefined inputs in a specific field?

[Sherwin Soriano]

Hi!

I have been checking this one and could not find how to update this.

Our contractor who created or updated our "Definition of Ready" and "Definition of Done" fields have configured a pre-defined set of inputs when we create any stories.

There was a request to update the pre-defined inputs in these fields and I cannot find where it is located. 

I would like to seek your assistance on this one.

[Trudy Claspill]

Hello @Sherwin Soriano 

Are these fields used in a Company Managed  project or a Team Managed project? Get that information from the Type column for the project's entry on the View All Projects page under the Projects menu.

If they are used in a Company Managed project then the lists of values for the fields are defined in the Context for the fields. Refer to this documentation for how to update Field Contexts:

https://support.atlassian.com/jira-cloud-administration/docs/configure-custom-field-context/

If the fields are used in a Team Managed project, they may be either globally defined fields that are also accessible in Company Managed projects, or they may be custom fields defined for that specific Team Managed project. If the former, the instructions above apply. If the latter, you manage the selection list options for Team Managed project custom fields in that project's Project Settings area, selecting Issues, then the issue type where the field is used, and then you will see the fields in the panel in the center of the screen.

[Sherwin Soriano]

Company managed project.

I am looking to update something like this

Custom field "Definition of Done" and it has a default input of 

1. PO Acceptance?

2. Peer Reviews?

and we need to add a 3rd context...

I checked the steps in the link you provided and followed it but I cannot see where the existing inputs or context are.

[Trudy Claspill]

Are you following the steps on the sub page?

https://support.atlassian.com/jira-cloud-administration/docs/edit-a-custom-field-context/

Please provide screen images of what you are seeing.

[Sherwin Soriano]

I did, is this where we update the context value?

[Trudy Claspill]

Yes, that is the correct location.

[Sherwin Soriano]

Then why is this blank? I am 100% sure we configured some default inputs in here

[Trudy Claspill]

Can you click Cancel in that screen and show me what is displayed in the Configure Custom Field screen? Example:

If there are no additional Contexts and no Default Value defined, then the default value is getting added to the field in some other manner.

When you create a new issue do you see the default text in the field?

[Sherwin Soriano]

This is weird... this is the settings we have

If I create a user story, both DOD and DOR fields seem to be blank but upon saving, it gets populated.

I checked the global automation settings as well, I could not find any automation rule that populates this. How did this happen? :D

[Trudy Claspill]

Review the issue history. Does it have any information about the fields getting set?

Find the Automation panel on the right, in the same area as the Details and More Fields panels in the issue view

 Expand the Automation panel and click the Refresh option in it. That will list any recent rules that have been triggered by the issue.

Examine the Create transition in the workflow that applies to the issue type for the project. A post Function may be setting the fields.