Is this Jira Cloud or Server/DC?
If this is in Jira Cloud, you have Automation for Jira built-in. See below for a brief guide to creating a rule as a JSM Project Admin:
^ If this sounds like the right rule for you, and you'd like more specific help with the Trigger or Action, please let me know further details :)
For more information on Automation for Jira, check out this page.
If this is Jira Server/DC, and you don't own Automation for Jira, it should still be possible to use Legacy Automation to handle SLA breaches. See more information on Legacy Automation on this page.
Legacy Automation is available in Jira Cloud also if preferred, but I'd suggest using the new version where possible :)
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