How To Show Issues In State vs Time?

Glen M. Baker May 8, 2024

We use a particular graphic to show project history and status. Currently we're building it with a google-sheets plugin but it's really brittle to do it that way. I'm wondering/hoping if Jira can simply produce what I want natively.

 

The chart I want has an x-axis of Date. On the y-axis we plot shaded areas that represent the total number of tickets in a given state (submitted, investigating, resolved, etc) on that date.

Example desired output:

Screenshot from 2024-05-08 12-30-22.png

 

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Yuliia_Borivets__SaaSJet_
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May 8, 2024

Hi @Glen M. Baker 

It looks like a Cumulative Flow Diagram. Have you tried it?

Cumulative Flow Diagram.jpg

 

Glen M. Baker May 8, 2024

Ha! I KNEW it would be there somewhere! It's actually so obvious that I wonder how I missed it previously!

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Bryce Lord
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May 8, 2024

Hi @Glen M. Baker !

I believe the report you're looking for is the Cumulative Flow Diagram. I've provided a link below that provides additional information for this report.

View and understand the cumulative flow diagram 

Hope this helps!

Glen M. Baker May 8, 2024

Yep, that's it! Thanks.

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Dave Rosenlund
Community Leader
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May 8, 2024

Welcome to the community, @Glen M. Baker  👋

I would agree with your observation about the current approach. If I were you, I'd take a close look at 'What are default reports?' (in Jira Service Management) and the linked pages.

Especially the pages on building custom reports.

Keep an open mind about different ways to depict the data you want to see. Maybe there's something out of the box, or that you can build that reflects what you want to see, but may not exactly as you depict above.

If that fails, there are a number of really good JSM reporting packages on the Atlassian Marketplace.

Hope this helps,

-dave

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