HostName mismatch ...

I am getting a hostname mis-match. I have following the integrating apache with jira ssl - but no luck. My base url name is https://ijenie.ao.dcn/jenieatlassianjira/jira (and I have also tried https://ijenie.ao.dcn) still no luck. What Can I provide to you to help me? hpgst020.jenie.ao.dcn is the fqhn of the server the product is installed on. ijenie.ao.dcn is the dns name ....

thanks

Jim

2012-06-26 19:26:05,666 http-8443-2 ERROR anonymous 1166x5x1 1f08f1i 156.132.40.78,156.119.68.172 /plugins/servlet/gadgets/dashboard-diagnostics dashboard.internal.diagnostics.DiagnosticsServlet DIAGNOSTICS: FAILED

com.atlassian.gadgets.dashboard.internal.diagnostics.UrlHostnameMismatchException: Detected URL hostname, 'hpgst020.jenie.ao.dcn', does not match expected hostname, 'ijenie.ao.dcn'

at com.atlassian.gadgets.dashboard.internal.diagnostics.Diagnostics.checkExpectedHostname(Diagnostics.java:71)

at com.atlassian.gadgets.dashboard.internal.diagnostics.Diagnostics.check(Diagnostics.java:32)

at com.atlassian.gadgets.dashboard.internal.diagnostics.DiagnosticsServlet.executeDiagnostics(DiagnosticsServlet.java:93)

at com.atlassian.gadgets.dashboard.internal.diagnostics.DiagnosticsServlet.doPost(DiagnosticsServlet.java:61)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

1 answer

Hi James

Firstly, try to understand how the communication occurs:

A. client browser > HTTPS > apache > HTTP > JIRA/Tomcat

OR

B. client browser > HTTPS > apache > HTTPS > JIRA/Tomcat

In both cases, you should:

1. Check what is the address user for browsing the JIRA website

2. Add the tags proxyName="<proxy_server>" proxyPort="443" in the related Tomcat connector settings (server.xml).

For further details, please use the following link as you guideline:

Integrating JIRA with Apache using SSL > https://confluence.atlassian.com/display/JIRA/Integrating+JIRA+with+Apache+using+SSL

Anyway, feel free to raise a ticket at https://support.atlassian.com

Cheers

Paulo Renato

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

243 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you