It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hipchat Jira integration thread spike

Wondering if others are experiencing this issue with the out-of-box JIRA/Hipchat integration on JIRA 6.4.12. We will sporadically (every couple months or so) notice the hipchat integration die. As a result, throughout the day, threads will spike & build up to the point that it brings our server down.

1. Is there a way to kill the threads being spawned?
2. Can we lower the timeout threshold for the hipchat integration?
3. Have others experienced this issue?

Here is a sample of the hipchat error we see in catalina.out:

2017-04-06 03:24:20,976 jira-hipchat-plugin:thread-3 ERROR z082856 1013x91x31 1ixvyk2 10.113.13.149,0:0:0:0:0:0:0:1 /rest/greenhopper/1.0/sprint/rank [service.listener.impl.DefaultJiraHipChatEventListener] Error processing event
java.util.concurrent.TimeoutException: Timeout waiting for task.
        at com.google.common.util.concurrent.AbstractFuture$Sync.get(AbstractFuture.java:301)
        at com.google.common.util.concurrent.AbstractFuture.get(AbstractFuture.java:91)
        at com.atlassian.jira.plugins.hipchat.service.listener.impl.DefaultJiraHipChatEventListener.filterDuplicateMessages(DefaultJiraHipChatEventListener.java:110)
        at com.atlassian.jira.plugins.hipchat.service.listener.impl.DefaultJiraHipChatEventListener.access$400(DefaultJiraHipChatEventListener.java:46)
        at com.atlassian.jira.plugins.hipchat.service.listener.impl.DefaultJiraHipChatEventListener$1.call(DefaultJiraHipChatEventListener.java:92)
        at com.atlassian.jira.plugins.hipchat.service.listener.impl.DefaultJiraHipChatEventListener$1.call(DefaultJiraHipChatEventListener.java:71)
        at com.atlassian.jira.plugins.hipchat.service.task.impl.DefaultTaskExecutorService$2.call(DefaultTaskExecutorService.java:114)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at java.lang.Thread.run(Thread.java:745)

1 answer

0 votes
Ann Worley Atlassian Team Apr 24, 2017

The issue you are reporting was fixed in version 7.2 of JIRA Integration for HipChat. Version 7.8.29 is out now, and is compatible with JIRA 6.4.12. Please try updating it and let us know if the issue continues.

Thanks Ann - I have a question in regards to JIRA 6.4.12 and the pre-packaged hipchat-for-jira files.. We've got 5 locations where a hipchat plugin is stored. Where does the 7.8.29 .obr go? Are all of the below files relevant? Thanks much

 

./var/atlassian/application-data/jira/plugins/.osgi-plugins/transformed-plugins/hipchat-for-jira-plugin-6.30.0_1442816440000.jar

./var/atlassian/application-data/jira/plugins/.osgi-plugins/transformed-plugins/hipchat-for-jira-plugin-7.8.3_1467909280000.jar

./var/atlassian/application-data/jira/plugins/.osgi-plugins/transformed-plugins/hipchat-for-jira-plugin-6.30.0_1442798440000.jar

 ./opt/atlassian/jira/atlassian-jira/WEB-INF/atlassian-bundled-plugins/hipchat-for-jira-plugin-6.30.0.jar

./opt/atlassian/jira/temp/plugin_7698379462092677828_hipchat-for-jira-plugin-7.8.3.obr

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Apr 09, 2019 in Portfolio for Jira

Portfolio for Jira 3.0 is here!

The wait is over... Portfolio for Jira Server and Data Center 3.0 is now officially here! Platform releases offer Atlassian an opportunity to shift our strategy, make bold predictions about t...

1,430 views 14 26
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you