It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

This question is in reference to Atlassian Documentation: Integrating with other tools


we're using JIRA internally, and we will migrate our support to a service desk using HEAT.

can you please help us to define requirement to integration HEAT into JIRA

how to connect? via webservice? plug-in, others?


Thanks for your support


1 answer

0 votes

 I think you need to start with two things:

  1. An explanation of what you mean by HEAT?  (Given my past, the first acronym that springs to mind is "High Explosive Anti-Tank", but I reckon that's not what you mean)
  2. A definition of what you want from this "integration"

Although, a short, easy answer is likely to be "use JIRA's REST API"

Steven Behnke Community Leader Jul 04, 2016

HEAT is just another IT ticket software.

I suspected it might be something like that, but it is very tiring having to guess what people mean every time we see another TLA/FLA/RLA.

As it's yet another helpdesk application, the next suggestion is, of course, JIRA Service Desk :wink:

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you