This question is in reference to Atlassian Documentation: Integrating with other tools
we're using JIRA internally, and we will migrate our support to a service desk using HEAT.
can you please help us to define requirement to integration HEAT into JIRA
how to connect? via webservice? plug-in, others?
Thanks for your support
I think you need to start with two things:
Although, a short, easy answer is likely to be "use JIRA's REST API"
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