I want to have a graph that shows the average time all tickets of a specific issuetype have been unresolved in every CW. So for example in CW1 I had 3 tickets unresolved, one for 1 day, and two for 4 days. Then I need the graph to show 3 days for the average unresolved time in CW1.
I tried using the Resolution Time chart. But it seems like this one is not taking the average of all tickets since between day 1 and day 2 it somehow manages to jump between 3 days and 32 days.
Any ideas?
So the Resolution Time chart shows the average number of days that resolved issues were open for over a given period. You can set the period in your query or in the gadget. I don't think that's what you are looking for.
Do you have a specific SLA?
I'm not sure if you can build something that will show more than one issue type at a time, but you can build a query like this
Project = "XXX and type = CW1 AND createdDate >= endOfDay(-10)
Where XXX = your project and -10 = days in SLA when it should have been complete
Save this filter, then try using the Average age gadget
It will display the issues that were created before ? in your issue type that have been unresolved by day. I think this will accomplish what you are trying to do. if not, post back, and we'll keep trying.
thanks,
Marianne
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