Google Sheet Add-on for Jira Cloud can't export Comment Field

[Abdelrahman Fouad]

The comment column has this error [can't parse subfield]

[Jehan Bhathena]

Hi @Abdelrahman Fouad ,

Please can you add an attachment or the snapshot of the error that you get, along with the fields configured.

Are you using this add-on: https://marketplace.atlassian.com/apps/1220382/jira-cloud-for-google-sheets-official?tab=overview&hosting=cloud, or is it another app? 

[Valerie Knapp]

Hi @Abdelrahman Fouad , welcome to the Atlassian Community and thanks for your question. 

This sounds like a bug that should be brought to the attention of the vendor of the app. Please can you clarify which Google sheets app you're using?

If it's the Atlassian one, you can open a ticket here https://marketplace.atlassian.com/apps/1220382/jira-cloud-for-google-sheets-official , otherwise you can search in the marketplace for the correct app and open a ticket to the vendor. 

Best wishes

[MobilityStream]

Hi @Abdelrahman Fouad 

Atlassian transitioned Jira Cloud for Sheets to maintenance mode, with enhancements discontinued, in summer of 2022 (background here). This has resulted in many user-reported issues and increased system unreliability like the error you are reporting. If reliable exports are important to your business, we recommend to try our Google Sheet Integration add-on. It works fundamentally different by exporting directly out of Jira via API calls. It is much more reliable and used by the largest organizations. Exports can be one-time, scheduled, or real-time You can also export much richer data to create more sophisticated reports (Assets, Changelogs, Projects, Sprints, Users, etc.). Everything directly controlled within Jira. Give it a try.

Kind regards,

The Mobility Tea