Get a mysql error when sync ldap users to jira

Hi guys

 

We get following error when we sync  LDAP user to JIRA  , JIRA version is JIRA 4.3.3 ,  Do you guys any how to sort out this issue,  

 

please note that this occurs randomly ,  is JIRA do some kind of   caching  "Error occurred while refreshing the cache for directory"

 

2015-01-25 20:07:21,524 QuartzWorker-1 ERROR ServiceRunner [atlassian.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [ 10000 ].
com.atlassian.crowd.embedded.ofbiz.db.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Membership][id,13480][membershipType,GROUP_USER][lowerParentName,group.support][parentId,12131]
[childId,60562][childName,samanak@o2.com]][lowerChildName,samanak@o2.com][directoryId,10000][parentName,group.support] (SQL Exception while executing the following:INSERT INTO cwd_membership (ID, parent_id, child_id, member
ship_type, group_type, parent_name, lower_parent_name, child_name, lower_child_name, directory_id) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Duplicate entry '13480' for key 'PRIMARY'))
at com.atlassian.crowd.embedded.ofbiz.db.OfBizHelper.createValue(OfBizHelper.java:167)
at com.atlassian.crowd.embedded.ofbiz.OfBizInternalMembershipDao.createMembership(OfBizInternalMembershipDao.java:112)
at com.atlassian.crowd.embedded.ofbiz.OfBizInternalMembershipDao.addUserToGroup(OfBizInternalMembershipDao.java:105)
at com.atlassian.crowd.embedded.ofbiz.OfBizDelegatingMembershipDao.addUserToGroup(OfBizDelegatingMembershipDao.java:71)
at com.atlassian.crowd.embedded.ofbiz.OfBizDelegatingMembershipDao.addAllUsersToGroup(OfBizDelegatingMembershipDao.java:44)
at com.atlassian.crowd.directory.CachingDirectory.addAllUsersToGroup(CachingDirectory.java:125)
at com.atlassian.crowd.directory.DbCachingRemoteDirectoryCache.syncUserMembershipsForGroup(DbCachingRemoteDirectoryCache.java:671)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseMembershipsForGroup(AbstractCacheRefresher.java:126)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseMemberships(AbstractCacheRefresher.java:63)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:37)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:645)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserHelperImpl.synchronise(DirectorySynchroniserHelperImpl.java:84)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:63)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJob.execute(DirectoryPollerJob.java:34)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Membership][id,13480][membershipType,GROUP_USER][lowerParentName,group.support][parentId,12131][childId,60562][childName,samanak@o2.com]][lowerChildName,samanak@o2.com]][directoryId,10000][parentName,group.support] (SQL Exception while executing the following:INSERT INTO cwd_membership (ID, parent_id, child_id, membership_type, group_type, parent_name, lower_parent_name, child_name, lower_child_name, directory_id) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Duplicate entry '13480' for key 'PRIMARY'))
at org.ofbiz.core.entity.GenericDAO.singleInsert(GenericDAO.java:156)
at org.ofbiz.core.entity.GenericDAO.insert(GenericDAO.java:121)
at org.ofbiz.core.entity.GenericHelperDAO.create(GenericHelperDAO.java:63)
at org.ofbiz.core.entity.GenericDelegator.create(GenericDelegator.java:489)
at org.ofbiz.core.entity.GenericDelegator.create(GenericDelegator.java:469)
at org.ofbiz.core.entity.GenericValue.create(GenericValue.java:77)
at com.atlassian.crowd.embedded.ofbiz.db.OfBizHelper.createValue(OfBizHelper.java:162)
... 17 more

2 answers

Hi,

could you check if there are two user with the same email-adresse? As far as I know, the email-adress must be unique.

It seems JIRA wants to insert a "new" user which already exists in your database.

Hi  All

one more thing when is ran the SQL query 

 

select * from cwd_membership where ID = "13480";   

 

 It will display some user with different user name , but has the same ID value sad

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