Get a list of stories and send each assignee and email

[Ponce de Leon_ Eduardo]

Hi everyone,

I am trying to get a list of stories that have not been updated in 1 days and from that list I want to send en email to each assignee the stories that need an update. Currently I am getting the emails with a list of all JIRAs and I was expecting if there are 4 users, then I would be expecting 4 emails the list of JIRAs assigned to each user.

Can that be done?

[Marc - Devoteam · Accepted solution]

Hi @Ponce de Leon_ Eduardo 

Welcome to the community.

In the branch action use {{lookupIssues.assignee.distinct}}

Also see this previous community post and the answer from @Bill Sheboy 

Example:

[Bill Sheboy]

Hi @Ponce de Leon_ Eduardo -- Welcome to the Atlassian Community!

Adding to Marc's suggestion, there is even a knowledgebase article for Jira Cloud (based on an even older community answer):

https://confluence.atlassian.com/jirakb/automation-to-send-email-only-once-per-assignee-1310985609.html

Kind regards,
Bill

[Vignesh Jayagopal]

Hi @Ponce de Leon_ Eduardo 

I believe you can achieve this by setting a filter using your JQL with the assignee as the current user.

Then, configure the subscription email for that filter based on your preferred schedule (e.g., daily, weekly).

This will ensure that users receive a list of issues they need to update.

[Ponce de Leon_ Eduardo]

thank you @Marc - Devoteam  @Bill Sheboy for pointing me in the right direction, much appreciated!

thank you @Karan Sachdev and @Vignesh Jayagopal for the suggestiong, that also works but I was not looking for that!

[Karan Sachdev]

Hey @Ponce de Leon_ Eduardo

This KB article should help with your requirement:

How to automatically send email notification to assignee if a ticket is not updated for a certain time 

Though it says its valid for Jira Data center only, the approach should work on Jira Cloud as well.

You can adjust your JQL to ""updated<=-1d" to fit your requirement.

Thanks,

Karan

[Ponce de Leon_ Eduardo]

Hi @Karan Sachdev  although this works well it does not meet my requirement as if a user has 5 stories, he is going to receive 5 emails instead of 1.

What I want to create is a list of issues per assigne that have not been udpdated in X days.

[Karan Sachdev]

Hey @Ponce de Leon_ Eduardo

The answer suggested by @Marc - Devoteam should work if you're using the automation approach.

Thanks!