Fresh install - won't start via service or batch file

So we've got a fresh install of JIRA that we're trying to setup. However, when we run the service, it does say "started", but we can't connect to the server (eventual timeout). The service also won't properly stop at that point.

We tried starting manually via the startup_bundled_jre.bat script, and this was the only output for a good twenty minutes:

Jun 17, 2013 3:07:19 PM org.apache.catalina.core.AprLifecycleListener init

INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: c:\Program Files\Atlassian\JIRA\jre\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Kits\8.0\Windows Performance Toolkit\;C:\Program Files (x86)\Panda Security\WaAgent\Common;C:\Program Files (x86)\Git\cmd;C:\Program Files (x86)\Git\bin;.

Jun 17, 2013 3:07:20 PM org.apache.coyote.AbstractProtocol init

INFO: Initializing ProtocolHandler ["http-bio-8090"]

Jun 17, 2013 3:07:20 PM org.apache.catalina.startup.Catalina load

INFO: Initialization processed in 660 ms

Jun 17, 2013 3:07:20 PM org.apache.catalina.core.StandardService startInternal

INFO: Starting service Catalina

Jun 17, 2013 3:07:20 PM org.apache.catalina.core.StandardEngine startInternal

INFO: Starting Servlet Engine: Apache Tomcat/7.0.29

Any idea what might be going on here? We had an instance running previously but we're now setting up a production server instance - we haven't even migrated any data.

1 answer

0 votes
Peter Koczan Atlassian Team Jun 17, 2013

Hi Paul,

Can you check the <JIRA-HOME>/log/atlassian-jira.log that may contain additional information about the problem?

Kind regards,



Sorry for the delay. It turns out that JIRA does eventually startup however it takes nearly 15 minutes. Is this normal for a fresh instance?

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