Flag an issue when due date approaches

[Bojana]

Hello everyone!

I need help with creating automation when due date for the issue is approaching. I set due date, and I need to automatically flag the task 10 days before it.

In the example below, I need this task to be automatically flagged on 5th June.

Thank you!

[John Funk · Accepted solution]

Hi Bojana,

Have you started the automation rule at all? If not, please do that and post what you have. If you have, go ahead and share a screenshot of it so we can help. 

[Bojana]

Hello John. 
No I haven't, that is where I need help.

[John Funk]

Create an automation rule based on a Scheduled trigger. Have it run once a day - maybe early in the morning 3 am or 4 am or 5 am or something like that. 

Add a JQL for the trigger that looks like: project = ABC and "Due Date" = startOfDay()

Click the verify to make sure it shows at least a valid issue for testing purposes. Be sure to un-click the box for only get issues that have changed. You need to see all whether they have changed or not. 

Then add an action for Edit Issue. Select the Flagged field. Select the value of Impediment. 

[Bojana]

Thank you John! I managed to create the automation rule I needed with your help!

[John Funk]

Great! Glad to hear. 

[Mohammed Ansaar]

@John Funk  i did the same as you suggested but it does not work it says 

Incompatible components (1)

Some of your selected components may not be compatible with others.

[Mohammed Ansaar]

[Bill Sheboy]

Hi @Mohammed Ansaar -- Welcome to the Atlassian Community!

That new error message can be a bit confusing...what it indicates in this case is the rule uses actions which need issues but the trigger did not supply any issues.

Please check your Scheduled Trigger as it appears to be missing the JQL to supply the issues.

Kind regards,
Bill

[Mohammed Ansaar]

I tried it many times with many ways. Could you please write me the rule. I am trying to automate the flag of the issues on the basis of due date. As the due date pass the task should be flagged 

[Bill Sheboy]

Did you check if the Scheduled Trigger has JQL?

If it does not, that is the cause.