Filter issues that were completed after two hours of creation

[German Cabrera]

Hi Atlassian,

Currently trying to create a filter for all "Resolved" issues that took more than two hours after the creation time. 

I have the search script for the Open issues that are taking more than two hours of being completed:

project = "Project Name" AND issuetype in ("Issue Request", "Sub-task (Issue Request)") AND resolution = Unresolved AND status in (Open, "In Progress") AND created <= -2h

Trying to see if there is a good script to find the issues "Resolved" after 2 hours of being created.

Thank you.

[Tuncay Senturk · Accepted solution]

Hello @German Cabrera 

Time calculation for tickets is a little bit tricky and you can't do that without any implementation or app. Also, you wouldn't want to count non-working days or holidays within that 2h.

I can recommend Time Between custom field in Enhancer Plugin for Jira in which you can create time between custom field which will calculate time from creation to resolution. Also, you can define your own calendar, so that non-working hours won't be counted.

I hope I was helpful

Tuncay

[German Cabrera]

Thank you @Tuncay Senturk . I see in the Time Between custom field is exactly what we need to calculate the custom fields we currently have.

Thanks for your time on this.

German C.

[Tuncay Senturk]

Glad to hear that,

Please let me know if you have any issues.