I deal with internal JIRAs with permissions allowing my colleagues to see and edit tickets - both tickets raised by clients and tickets raised by my colleagues.
I'm looking for a way to configure roles and permissions/jira issue security in a way so that:
*client JIRA user can see their client JIRA tickets as well as the link to the internal JIRA ticket once the two issues are connected via Linked Issues
*clients cannot see any information in the internal ticket - only the JIRA ID for reference linked to their client JIRA
Is this possible?
thanks a lot!
If I can clarify... your client users have all the access they need right now in Jira, except that you'd like them to also be able to see that there are linked issues.
In other words, you want client users to be able to see the links (to any "internal tickets") but not see the "internal tickets" themselves.
Is that accurate?
Well, Jira Cloud (my assumption of your hosting type) doesn't allow for that fine-grained customization of UI and permissions.
However, here's a creative solution to consider. Use Jira Automation to copy the links into a text field which is visible to your client users. The rule could run perhaps hourly during business hours M-F, scanning only changed issues (since it was last run), and update only issues with links.
It's a bit of a hack, but is an out-of-the-box way to accomplish your goal. Here's a quick proof-of-concept rule that I tried:
This just proves that using a Smart Value to access issueLinks can trivially convert it into a string. You'll want your rule to use a Scheduled trigger, only run on "issues changed since last run", loop through issues which have links, and modify that one new custom text field.
Be aware of the Automation rule execution count limitations, which are based on your Jira plan level (this is from the main Jira pricing page). Note that if this rule is configured to run against a single project, these limitations don't apply.
There may be other options. This was the first one I thought of.
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