Export and import issues ordered by rank

[David Stokes]

Hi

I've got a set of issues I want to be ordered in a particular way in the backlog.  The board is sorted using the rank field.  So I have manually ordered the issues in the backlog then exported the issues that includes the rank field.

I have deleted the project, recreated it then done a system import using the export file created that includes the rank field.  I go into the board, the records are in the right order.  I run a filter showing the records sorted in order by rank.  All good, or so I thought....

This is where it gets strange: In the backlog, I move an issue to change its order.  I refresh the screen then all of a sudden, all of the issues change their order into what appears a random order.  I run a filter showing the records sorted in order by rank and they are out of order as well.  So by changing the order of one issue seems to have messed up the ordering.

There's something strange going on here and I'd appreciate some suggestions on why the order is changing and a way to resolve it.

Note that I have replied to a question in the community about ordering, but they didn't have this issue: https://community.atlassian.com/t5/Jira-questions/Export-and-Import-Ranks/qaq-p/751309#U1041112

Many Thanks
David

[Shawn Masters]

I would do another export of those tickets to verify the issue ranking didnt modify on import. 

I would also pay attention to the values of the ranks, if you have gaps it may cause some odd behaviors.