Exception is coming while running filter subscription

Hi,

I have subscribed to a filter and when I am setting mail format as HTML I am getting following error.

KeySummaryDescriptionAssigneeReporterStatusResolutionResponsible TeamCreatedUpdated An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.jira.issue.fields.layout.column.ColumnLayoutItemImpl threw exception class java.lang.NullPointerException : null at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:251) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:175) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:327) at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:51) at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:95) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:55) at org.apache.velocity.runtime.directive.Foreach.render(Foreach.java:166) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:114) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230) at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:171) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:114) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230) at org.apache.velocity.Template.merge(Template.java:256) at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:422) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:77) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:61) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:56) at com.atlassian.jira.web.component.AbstractWebComponent.getHtml(AbstractWebComponent.java:33) at com.atlassian.jira.web.component.IssueTableWebComponent$1.write(IssueTableWebComponent.java:149) at com.atlassian.jira.web.component.IssueTableWebComponent.getHtml(IssueTableWebComponent.java:81) at com.atlassian.jira.web.component.IssueTableWebComponent.getHtml(IssueTableWebComponent.java:47) at com.atlassian.jira.mail.SubscriptionMailQueueItem.getContextParams(SubscriptionMailQueueItem.java:295) at com.atlassian.jira.mail.SubscriptionMailQueueItem.sendSearchRequestEmail(SubscriptionMailQueueItem.java:144) at com.atlassian.jira.mail.SubscriptionMailQueueItem.send(SubscriptionMailQueueItem.java:122) at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66) at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:23) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:65) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:52) at org.quartz.core.JobRunShell.run(JobRunShell.java:195) at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520) An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.jira.issue.fields.layout.column.ColumnLayoutItemImpl threw exception class java.lang.NullPointerException : null at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:251) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:175) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:327) at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:51) at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:95) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:55) at org.apache.velocity.runtime.directive.Foreach.render(Foreach.java:166) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:114) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230) at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:171) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:114) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230) at org.apache.velocity.Template.merge(Template.java:256) at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:422) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:77) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:61) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:56) at com.atlassian.jira.web.component.AbstractWebComponent.getHtml(AbstractWebComponent.java:33) at com.atlassian.jira.web.component.IssueTableWebComponent$1.write(IssueTableWebComponent.java:149) at com.atlassian.jira.web.component.IssueTableWebComponent.getHtml(IssueTableWebComponent.java:81) at com.atlassian.jira.web.component.IssueTableWebComponent.getHtml(IssueTableWebComponent.java:47) at com.atlassian.jira.mail.SubscriptionMailQueueItem.getContextParams(SubscriptionMailQueueItem.java:295) at com.atlassian.jira.mail.SubscriptionMailQueueItem.sendSearchRequestEmail(SubscriptionMailQueueItem.java:144) at com.atlassian.jira.mail.SubscriptionMailQueueItem.send(SubscriptionMailQueueItem.java:122) at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66) at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:23) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:65) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:52) at org.quartz.core.JobRunShell.run(JobRunShell.java:195) at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72) at

Any help is appreciated.

-Shruti

2 answers

0 votes

Hi there,

I suspect the problem is due of corrupted file happen in JIRA Home Directory. Please rebuild the cache by performing the following steps:

  1. Shutdown *JIRA* instance
  2. Delete the contents of {{JIRA Installation Directory\work}} directory
  3. Delete contents of the {{JIRA Home Directory\caches\indexes\changes}} directory
  4. Delete contents of the {{JIRA Home Directory\caches\indexes\comments}} directory
  5. Delete contents of the {{JIRA Home Directory\caches\indexes\entities}} directory
  6. Delete contents of the {{JIRA Home Directory\caches\indexes\issues}} directory
  7. Remove the content of the following directory:
    • <JIRA_HOME>/plugins/.bundled-plugins
    • <JIRA_HOME>/plugins/.osgi-plugins
  8. Restart *JIRA* instance.
  9. Perform re-indexing
  10. Perform the integrity checker.

Hope it helps. Regards,

John Chin

That did not work for me, running JIRA 4.4.5.

Hi Shruti-

I'm seeing a similar issue when filtering with all filters removed and "ORDER BY resolution DESC" in the advanced filter.

Have you ever heard of a resolution?

Thanks,

Rob

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