Everytime I logout or close a browser my email disappears from my user

i'm part of the administrator's group and as far as i can tell it only happens to me.

 

i'll go into User Management and notice that my user name doesn't have an email address associated to it.  i edit my user and add my email address.  clicking Update on the user profile screen, i can then see my email address that i just added.

 

now is where things don't go as planned.  if i click "Log Out" or just simply close the browser and then open it back up and login, my user has no email address associated with it.

 

any help / suggestions would be appreciated.

1 answer

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Pedro Cora Atlassian Team Nov 05, 2014

Do you happen to be using JIRA with LDAP?

If yes, is your user in LDAP has an e-mail address associated? The problem might be that after the synchronisation happens, the field is updated and loose the details.

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