Error while importing backup data on new server

I have just moved our version of JIRA over to a new server and am now trying to load the backup file from the old server. But when I do so I keep getting an error. Both the old server and the new server are running identical versions of Jira and Greenhopper.

Exporting Jira details

Jira 5.1.1

Greenhopper 5.10.6

Importing Jira details

Jira 5.1.1

Greenhopper 5.10.6

The only difference is that the new server is running 12.04 version of Ubuntu rather then 11.04 which the old server was running. I have attached a screenshot of the error that keep coming up. Currently this means that we are not able to do any of our work in Jira until I am able to restore the backup.

1 answer

This widget could not be displayed.

hi Aaron,

It seems that you've accidentally selected the "Project Import" option in JIRA and not the .xml restore option. Please see this link for how to restore the .xml backup:

Please let us know if you get stuck with any of this.


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

79 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you