Erroneous results in issue search - any idea?

Hi Everyone,

we have a weird topic. There is a user who runs a specific query and after a couple of time the result is 0. However the query results more than 1500 issues for everybody else. We checked and the user has the proper rights to see the issues. We created an other user with exactly the same rights and the query results issues for this test user.

The colleague also erased the browser cache and the problem still exists.

We have run out of ideas.

Could you please help? It's really a weird error.

 

Thanks,

Rumi

1 answer

0 votes
Shayne Covey Atlassian Team Mar 09, 2015

Hey Rumi, I'm not sure what might be causing this problem, but here are some bits of information that may help to narrow things down: * is this user seeing any error messages when the problem occurs, or is it simply that the JQL search starts to produce 0 results? * can the problem be readily reproduced by the affected user? ** if so, are you able to reproduce the problem while using JIRA 'Safe Mode'? https://confluence.atlassian.com/display/UPM/Disabling+and+enabling+add-ons#Disablingandenablingadd-ons-Disablingorenablingalladd-ons%28usingSafeMode%29 * do any errors appear in the {{JIRA-HOME/log/atlassian-jira.log}} files when the problem occurs? * have you identified a way in which the affected user is able to see the correct results again, after the problem has occurred? In other words, can you temporarily fix/workaround the problem? Lasty, what version of JIRA are you using?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,950 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you