Hi Nick, I assume this is an issue status? Can you view the epic and click on the status and the view workflow? I suspect that the workflow does not support a transition back to “in work“. Can you confirm that and share an image here? Assuming this is the case then the workflow needs to be edited to provide a transition.
The first place to check or correct this transition is to view how your Jira admin has set the "issue work flow". Please reach out to the Jira admin to make the needed transitions given his access permissions or he updates in backend and will be able to pull the epic back to "in work" status.
ok, I am an admin, new to it, and have the permissions to make changes as needed.
Are you saying I need to make sure the "issue work flow" on the backend has it wired to allow "rejected" to flow back to "in work"?
The previous admins are no longer here and I am learning this as I go.
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