Epic Link and Epic name in my fields

[Hina Imtiaz]

Hello, 

I don't see Epic Link and Epic name in my fields

Please help thank you 

[Trudy Claspill]

Hello @Hina Imtiaz 

What type of project are you using?

Epic Name has been deprecated. You will no longer find that field available in Company Managed projects. And it was never available for Team Managed projects.

Similarly Epic Link has been deprecated and you should now use Parent instead.

[Hina Imtiaz]

Thank you for your information , I am trying to import epics with issues from Excel to Jira,I can import them but my issues doesn't get linked with the epics, even though I use patent as epic link

 Thank you 

[Trudy Claspill]

Into what type of project are you importing issues?

Are you trying to create the Epic and the child issues during import, or do the Epics already exist in Jira before the import?

Are the Epics in the same project where you are trying to create the child issues?

Can you provide an example of your import data, and details of how you are mapping the import data fields to Jira fields?

How are you accessing the import function?

[Hina Imtiaz]

Hello Trudy i am trying to import Epics and issues from Excel to Jira. we don't have epics in jira. project does not have any epics, or any issues. would you please check the screen shots , is there any jira customer service phone number? thank you

[Trudy Claspill]

Hello @Hina Imtiaz 

Into what type of project are you importing issues? Get that information from the Type column on the View All Projects page under the Projects menu.

If you are working with a Team Managed project, then it is not currently possible to set the parent Epic for a child issue via CSV import, as per this change request.

https://jira.atlassian.com/browse/JRACLOUD-83172

Exactly how are you accessing the Import feature? Are you accessing it from within Jira and importing an xls formatted file? Or are you working with an Excel/Jira integration?

[Hina Imtiaz]

Hello Trudy,

I am working with Team management Project, and I was trying to import *.cvs excel file with Epics and its issues in jira using import issues from CVS file. i was able to import Epics and issues , but my issues are not linked under epics. in jiras it shows that epic link is grey and mentioned use parent , but iget error message. How can I import epics under it's issues into jira? please advise thank you for your help.

Hina

[Trudy Claspill]

Hello @Hina Imtiaz 

Please review my last response.

It is not possible to make an imported issue a child under an Epic as part of the CSV import process when importing to a Team Managed process. There is an unresolved change request asking for that to be supported.

You will have to manually add the child issues to the Epic after the import process completes.

[Vishal Biyani]

@Hina Imtiaz 

Can you check if these appear under Hide when empty section?

in my Jira cloud instance i see them

[Vishal Biyani]

@Hina Imtiaz 

Assuming, the epic that is mentioned in CSV file exists, can you share below details

• Can you share the screenshot when you are importing the issues? That can possibly give clues as to what the issue could be.
• Also, share your input csv file with dummy data.

[Hina Imtiaz]

[Hina Imtiaz]

Yes Vishal i see Epic link as Parent in jira , but when i run to import and as for Epic link i use parent i get error message? thank you

[Hina Imtiaz]

please check the picture below