We created a few custom fields that we want the business team to fill in on various issues. One of them is a multi line text field. That field does not appear on the View Issue screen unless it is actually filled in. We are trying to figure out a way to have it appear on the screen all of the time, even when it is empty so the Users can just click it and fill it in instead of having to go to Edit and search for the field in the list. Any ideas?
You can't. JIRA only shows fields with values. I had management complain about it and forced me to put a default value, TBD, so the field would show. It was a disaster. Over 50% of closed issues had TBD as the value. In practice, people don't fill in fields that aren't required and they don't change fields with values.
We have two ways a handling this.
1. For text fields we use Behaviors to enter some boiler plate text in the custom field
2. For Group Single User select field we have created a special user with name Blank with no permissions and simply made them a member of the group being selected from and then set Blank as the default value
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