Emails not being received but seen in JIRA Mail Queue

I have a new workflow that is using the JIRA default Notification Scheme. I created a new Event (Production Access Request: General) that is supposed to fire on a given Post-Function. However, when selecting that transition, I do not see an email. I then changed the event being fired in the Post-Function to: Generic Event. I saw the email in the JIRA Mail Queue view in the Administration area of JIRA. However, I still do not receive the email. Other workflows using the same Notification Scheme and same Event are again appearing in the JIRA Mail Queue view and being received by me.

Can someone shed some light on where things are going amiss?



1 answer

1 accepted

Problem solved. I was the one testing out the Events and as my profile setting is set to not notify me of my own changes, I was not seeing the emails. After turning on additional logging, the following error is what pointed me in the right direction:

2012-12-10 14:12:30,090 http-8080-42 DEBUG jbhakta 852x1087384x1 llossn XXX.XXX.XXX.XXX /secure/WorkflowUIDispatcher.jspa [atlassian.jira.notification.DefaultNotificationSchemeManager] Removed user Jignesh Bhakta with email address from notification because they are they modifier and do not wish to be notified.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

235 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you