Email notification by being tagged in a commment?

[Snorre Strand Asbjørnsen]

Working with SMEs that needs to provide an approval where we expect many approvals for an epic over a longer period of time. We want one source of truth of data of approvals for an epic. These SME's are not expected to actively engage with Jira, but rather have a readable understanding of an issue in question and can provide a "Yes" or "No" Approval within the comment section of the Jira activity. The easiest for the SME would be to receive email notification with a direct link to the epic for ease of use. This would also provide us with a single record of approvals which can be summarize in the activity field.

Is this possible?

PS: I only want the SMEs to receive email notifications when their Jira user (All SME's will have a Jira User with access to epic) is tagged in a comment section.

[Mikael Sandberg · Accepted solution]

Hi @Snorre Strand Asbjørnsen,

Welcome to Atlassian Community!

If you @ mention a user in the comments they will be notified via email that includes the comment and has a link to the issue. They will not get any other notifications about the issue unless they are added as watchers. 

[Snorre Strand Asbjørnsen]

Great, thank you for quick response, good to know. 

I tested it out and have yet to receive an email. Only tested in the Sandbox environment so that may be the reason for not receiving an email.

[Mikael Sandberg]

Did you test it with your own account? The default is that you will not get notifications when you make the a change to an issue, but you can always change it by clicking on your avatar and select Notifications.

[Snorre Strand Asbjørnsen]

That is exactly what happened, thank you!

[Victor - Modus Create]

Hi @Snorre Strand Asbjørnsen  ,

From what I understood of your request, it seems that you would find an alternative for this using Notification Assistant for Jira Cloud:

- https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

The app allows you to set many different triggers that could help you with the task at hand.

Hope it helps.
Cheers,
Victor | Modus Create