Email appears to be sent by another user

[Randy Mcelroy]

We have noticed when an issue is opened that the email shows it was sent out as the person that is listed as the reporter. Is there a way to change this so that the email is listed as coming from the creator instead of the reporter. We have lots of cases where a ticket is opened by someone other than the person reporting the issue. I know the system knows who the creator is because it sets their automatic watch notification correctly.

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

You can't do it with configurations. You will be able to change the Email subject or body to indicate the creator as long as you capture that in a user custom field but that also needs modification of email templates.