Email an issue into Jira Service Desk


I'm new to JIRA and I'm running the server test trial and I am trying to set up something where a customer sends in an email and JIRA will create an issue.

As my mail server I'm running exchange on MS Server 2008.


Any thoughts?


1 answer

1 accepted

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Hi Miguel,

Firstly you have to configure JIRA to receive messages from a mail server/service.

secondaly you can then configure JIRA to handle these messages through a 'mail handler'.

one of the default mail handler provided by JIRA is

create new issue or add comments to an existing issue which will solve your purpose.



Rahul Danwade




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