I'm new to JIRA and I'm running the server test trial and I am trying to set up something where a customer sends in an email and JIRA will create an issue.
As my mail server I'm running exchange on MS Server 2008.
Firstly you have to configure JIRA to receive messages from a mail server/service.
secondaly you can then configure JIRA to handle these messages through a 'mail handler'.
one of the default mail handler provided by JIRA is
create new issue or add comments to an existing issue which will solve your purpose.
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