Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Emai notification quota for Jira cloud


We are currently on the free trial period for the standard plan of Jira & Servicedesk cloud.

After a bulk delete of issues with notifications disabled, we had the following message :

"Email notifications are deactivated until 03/02/2020
You have reached the 1 hour notification limit for your plan. Upgrade to the next higher offer to continue working with your team."

I try to refer to a documentation regarding the quota of notifications but I can't find it. Is there anybody having this information ?




Screenshot 2020-02-03 at 10.39.36.png

2 answers

2 accepted

0 votes
Answer accepted

Hi @ronan_guillamet and welcome to Community!

The documentation says there's a daily limit, but I can't find anything about a limit per hour:

Jira can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until the following day.

It may be a typo in the error message.

- Manon

Thanks! My issue now is to start now the standard plan without waiting the end of the free trial period. I don't see any option to do that except go premium or cancel plan...

Ok. I have the answer in the Documentation :

"If you're trialing Standard or Premium and need to increase your daily email limit, contact our support team."

Thanks for your support

Like Manon Soubies-Camy likes this
0 votes
Answer accepted
Veera Atlassian Team Feb 03, 2020
Like # people like this
Veera Atlassian Team Feb 03, 2020

You are very welcome @ronan_guillamet !

Like mohithb likes this

@Veera The pricing chart contradicts the reality unfortunately. It should really say 100 emails then rather than "unlimited email" in the alerts and notifications per month line... 

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you