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Emai notification quota for Jira cloud

Hi,

We are currently on the free trial period for the standard plan of Jira & Servicedesk cloud.

After a bulk delete of issues with notifications disabled, we had the following message :

"Email notifications are deactivated until 03/02/2020
You have reached the 1 hour notification limit for your plan. Upgrade to the next higher offer to continue working with your team."

I try to refer to a documentation regarding the quota of notifications but I can't find it. Is there anybody having this information ?

 

Thanks

 

Screenshot 2020-02-03 at 10.39.36.png

2 answers

2 accepted

0 votes
Answer accepted

Hi @ronan_guillamet and welcome to Community!

The documentation says there's a daily limit, but I can't find anything about a limit per hour:

Jira can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until the following day.

It may be a typo in the error message.

- Manon

Thanks! My issue now is to start now the standard plan without waiting the end of the free trial period. I don't see any option to do that except go premium or cancel plan...

Ok. I have the answer in the Documentation :

"If you're trialing Standard or Premium and need to increase your daily email limit, contact our support team."

Thanks for your support

Like Manon Soubies-Camy likes this
0 votes
Answer accepted
Veera Atlassian Team Feb 03, 2020
Like # people like this
Veera Atlassian Team Feb 03, 2020

You are very welcome @ronan_guillamet !

Like mohithb likes this

@Veera The pricing chart contradicts the reality unfortunately. It should really say 100 emails then rather than "unlimited email" in the alerts and notifications per month line... 

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