Hi,
We are currently on the free trial period for the standard plan of Jira & Servicedesk cloud.
After a bulk delete of issues with notifications disabled, we had the following message :
"Email notifications are deactivated until 03/02/2020
You have reached the 1 hour notification limit for your plan. Upgrade to the next higher offer to continue working with your team."
I try to refer to a documentation regarding the quota of notifications but I can't find it. Is there anybody having this information ?
Thanks
Hi @ronan_guillamet and welcome to Community!
The documentation says there's a daily limit, but I can't find anything about a limit per hour:
Jira can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until the following day.
It may be a typo in the error message.
- Manon
Thanks! My issue now is to start now the standard plan without waiting the end of the free trial period. I don't see any option to do that except go premium or cancel plan...
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Ok. I have the answer in the Documentation :
"If you're trialing Standard or Premium and need to increase your daily email limit, contact our support team."
Thanks for your support
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You may please find the free plan limitations in the below link.
https://confluence.atlassian.com/adminjiracloud/limitations-in-jira-cloud-free-plans-979432180.html
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You are very welcome @ronan_guillamet !
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@Veera The pricing chart contradicts the reality unfortunately. It should really say 100 emails then rather than "unlimited email" in the alerts and notifications per month line...
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