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Due date changes back to original

Hello,

 

I am having a problem suddenly when I try to edit a due date for an issue. I change it successfully in either the right side field or the main issue edit menu. Then after a few seconds or a refresh it changes back to what it was before. The due date change is not saving. 

Anyone know why?

1 answer

Hi Adam,

Were you able to fix this issue? We are facing the same. No automations and all permissions are checked and ok. On some issues we can change Duedate but after a few seconds it reverts back to the previous Duedate. In History you see your own name/user changing the field value and again your own name/user changing it back (even though you actually did not) Starting to wonder if our BigGantt app is somehow responsible for this? 

Rgds
Thomas

Anna-SoftwarePlant Marketplace Partner Jan 19, 2021

Hello,

Many plugins may offer process automation. One of them is BigPicture/BigGantt. If you have BigPicture, please let me know. I will help you to investigate if the described behavior is related to our addon's configuration.

Best,
Anna
SoftwarePlant Support

Like aikunim likes this

Hi Anna,

Thanks for replying. I'll open a ticket.

Rgds

Thomas

Like Anna-SoftwarePlant likes this

Hi @Anna-SoftwarePlant ,

We are having the same problem. If I try to remove or change the due date, it flips back. We are using a Bigpicture 7.11.9. All solutions I found related to Trello, but we are not using Trello plugin. 

In jira logs I can see that bigpicture change it back:

2021-04-21 16:54:09,388+0600 SP-bigpicture-0000000.TaskSyncSingleJobExecutor-8447 DEBUG anonymous     [c.s.e.p.j.task.common.JiraServerIssueRepository] [TC:983261fb] Update issue:SS-373, TIME: 00:00:00.000

Can you suggest a solution?

Best regards,

Aikunim

Like Anna-SoftwarePlant likes this

Hi @aikunim
I have a couple more questions for you. According to my understanding, problematic tasks are in the scope of the BigPicture Program, correct me if I am wrong.

Please check in Jira Administration >> Manage Apps >> BigPicture Technical Configuration >> Task Configuration does the "End Date" is mapped to "Due Date".

Moreover, please check in BigPicture Program what is a period mode of a given task and does it have any dependencies. Thank you.

@Anna-SoftwarePlant thank you for answer.

In configuration "End Date" is mapped to "Due Date" and in program configuration "Manual" task mode selected. Also I removed this tasks from program scope, but it didn't help.

Like Anna-SoftwarePlant likes this
Anna-SoftwarePlant Marketplace Partner Apr 23, 2021

@aikunim

Thank you for your explanation. Please perform "Fix Integrity Checker errors" in Manage Apps >> BigPicture Technical configuration >> Advanced section. See my image as a reference.

image - 2021-04-23T093152.657.png

If the above-mention action will not resolve your issue, please raise a ticket via our Service Desk. This will allow our product specialists and developers to investigate your instance and plugins on time.

Like aikunim likes this

@Anna-SoftwarePlant Hi,

Today I ran full re-index of jira and problem resolved.

Next time if this problem occurs again I will try your advice.

Thanks for the help.

Like Anna-SoftwarePlant likes this

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