Hi all,
I'm looking to find a solution for the following - where the Due Date is updated on an Issue I can store the original Date in a custom field 'Original Due Date' (that will be blank until this happens).
The intention is to create a Filter subscription that highlights any issues where the 'Original Due Date' is not blank (and by definition tells me the Due Date has been updated at least once).
I have considered/tested the following scenarios:
Is it possible to use the automation rule but copy across the previous Due Date and not the new one? or failing that any suggestions on how to progress this via a different route?
I suspect the answer is to create a 'script' of some kind but I wanted to make sure I wasn't missing an 'easy' solution.
Thanks,
James