Does jira use its users' management internal directory at all when integrated with crowd SSO?

[Javier Perez]

Use Case: We're using jira authenticated with crowd SSO (Active Directory feed). We are trying to integrate it with a 3rd party tool.

Issue: When in setting a connection for the integration, the integration user's credentials are not acknowledged. The 3rd party vendor is suggesting to authenticate the connection with a user in the jira users' management internal directory.

Question: My understanding is that jira won't use its users' management internal directory (it won't do failover to it) if it's integrated with crowd SSO for authentication. Could somebody confirm/deny this? Any suggestion for this situation?

[Bruno Vincent]

Hi @Javier Perez

You are right. As per Atlassian's documentation

I suppose that you use Crowd to authenticate AD/LDAP users. If you want to keep authentication for local users and groups, you should add a Crowd internal directory to the list of allowed directories for your applications in Crowd and import your current local Jira users into that Crowd internal directory.