Does and don’ts on upgrading JIRA from 7.2.8 to 7.6.x version

Hi Team,


Happy new year !

Currently we are on jira version 7.2.8. Have gone through the KB's but couldnt find much up-to my expectation

Need a brief step by step doc regarding the does and donts when upgrading jira from 7.2.8 to 7.6

We are upgrading on Linux.

1 answer

0 votes

Hi Krishna,

The upgrade from 7.2.8 to 7.6 shouldn't be too daunting.  Here is what I would do to ensure a successful upgrade

  1. Backup your current instance using the XML backup or your native DB tools.
  2. Backup your JIRA home folder as that's where customizations take place.
  3. Verify that your license is still valid and if not renew before upgrading.
  4. Verify the database you're using is in the Supported Platform list for 7.6. 
  5. Check the compatibility of your add-ons for the version you want to upgrade to.

  6. Review the upgrade notes for JIRA 7.3, JIRA 7.4 , JIRA 7.5 and JIRA 7.6 as well as the Release Notes for JIRA 7.3, JIRA 7.4, JIRA 7.5 and  JIRA 7.6 as these contain features that were added along the way, things that were removed and bug fixes that may impact your environment.

Once you have performed the above steps you should be good to go.  One caveat is JIRA Service Desk:

If you are using JIRA Service Desk and you are upgrading from a version earlier than 3.0 - Please consult the Migration hub as it contains information on important user management, application access and log in changes. You must upgrade to JIRA Service Desk 3.0 before upgrading to JIRA Service Desk 3.3.

If you are indeed running Service Desk and have to upgrade to Service Desk 3.0 first this would necessitate an incremental upgrade of JIRA to 7.3 first, an upgrade of Service Desk to 3.0 and then you can proceed to upgrade to 7.6 and the latest version of Service Desk. 

If you are not using JIRA Service Desk you should be fine to upgrade to JIRA 7.6 from 7.2.8.

Hopefully that helps!



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,865 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot