I have a requirement of sending different email templates based on the email id.
If it is in-house email, then I need to send a basic thanks-received your ticket and working on it;
and if it is from an external address, then I need to ask some questions along-with the ticket created info.
How can I achieve this?
You might want to check a plugin to achieve that behaviour as editing native templates is touchy.
From past experience, I'd recommend https://marketplace.atlassian.com/plugins/com.riadalabs.jira.plugins.notificationassistant/server/overview which is efficient and scalable for many usages. Such a plugin can base rules on custom fields or specific items to send notifications (based on templates). There are nearly no limits!
Without a plugin, might be q bit tricky!
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs