It's not the same without you
Join the community to find out what other Atlassian users are discussing, debating and creating.
I have a requirement of sending different email templates based on the email id.
If it is in-house email, then I need to send a basic thanks-received your ticket and working on it;
and if it is from an external address, then I need to ask some questions along-with the ticket created info.
How can I achieve this?
Hi,
You might want to check a plugin to achieve that behaviour as editing native templates is touchy.
From past experience, I'd recommend https://marketplace.atlassian.com/plugins/com.riadalabs.jira.plugins.notificationassistant/server/overview which is efficient and scalable for many usages. Such a plugin can base rules on custom fields or specific items to send notifications (based on templates). There are nearly no limits!
Without a plugin, might be q bit tricky!
Cheers
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.
Read moreHey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!
Find a groupConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.
Start an AUGYou're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.