Delete Atlassian

Deleted user June 25, 2020

I want to delete all accounts at Atlassian. Programs that I have: Jira Software, Trello. How can I do it? Somewhere I found a delete-button, but the platform refused.

1 answer

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 26, 2020

Hello Christian,

Welcome to Atlassian Community!

In order to delete your Atlassian account, you will need to first cancel your Cloud subscription.

I believe that the error you are facing is that you can't delete your account because you are the main billing, please correct me if I'm wrong.

Please, go to my.atlassian.com/product and click on "Cancel subscription".

After that, it should be possible to delete your account on https://id.atlassian.com/manage-profile/account-preferences.

If you still face the same error, you might need to wait for a while until your Jira site to be completely deleted and if you don't want to wait, you can create a brand new email that you will not use, like a Gmail, Outlook, Yahoo and add as the main billing contact on my.atlassian.com/product and remove the account you want to delete. Then, your Atlassian account will be free to be deleted.

Regards,
Angélica

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